Introduction

Carlio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered car discovery platform.

Information We Collect

Personal Information

When you use Carlio, we may collect:

Name and email address (when you create an account)
Location information (city/metro area for car search)
Lifestyle preferences you share during conversations (commute distance, family size, hobbies, etc.)
Car preferences (budget, vehicle type, features)

Usage Information

We automatically collect:

Device and browser information
IP address and approximate location
Pages visited and features used
Conversation history with our AI
Search queries and car recommendations viewed

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details.

How We Use Your Information

We use your information to:

Provide personalized car recommendations based on your lifestyle
Display relevant vehicle listings in your area
Generate inspection checklists and known issues information
Connect you with dealers when you request contact
Improve our AI recommendations and services
Send you relevant updates (with your consent)
Analyze usage patterns to improve our platform

Information Sharing

We may share your information with:

Dealers

When you submit a lead or request dealer contact, we share your name, contact information, and car preferences with the selected dealer so they can assist you.

Service Providers

We work with third-party services for hosting, analytics, and email delivery. These providers are bound by confidentiality agreements.

Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Conversation history is retained for 12 months to improve recommendations. You can request deletion at any time.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications
Export your data in a portable format

To exercise these rights, contact us at privacy@carlio.com.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

Right to know what personal information we collect
Right to delete your personal information
Right to opt out of the sale of personal information
Right to non-discrimination for exercising your rights

We do not sell your personal information. To exercise your CCPA rights, contact us at privacy@carlio.com.

Texas Privacy Notice

For Texas residents: We comply with the Texas Business and Commerce Code regarding data breach notifications. If we experience a data breach affecting your personal information, we will notify you as required by Texas law.

Children's Privacy

Carlio is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.

Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: privacy@carlio.com

Or visit our Contact Page